Shipping & Returns

Processing Time

Current processing time is always stated at the top of the website. All items are handmade to order. If you need an item for a specific date, please order in advance. If you need your order to be rushed, please message me before you order and I will try my best to accommodate you.

Shipping Time

Orders Within Canada: estimated arrival is 3-10 business days

USA Orders: estimated arrival is 5-12 business days

International Orders: estimated arrival is 6-16 business days

Shipping Carrier

I use Canada Post to mail all orders.

 

Lost and Damaged Packages

We unfortunately cannot assume responsibility for lost or damaged packages. We will do our best to help you locate an order, but any undelivered packages will not be refunded or reshipped. 

Order Cancellations and Changes

If you would like to cancel your order, or need to make changes, please contact us right away. Due to the fact that all items are handmade to order, we cannot guarantee cancellations or changes once your order has been started.

Returns and Refunds

We only accept refunds and returns for damaged goods. Please contact us within 1-2 days of receiving the damaged product, and return it to us within 14 days. Customers must pay for shipping both to and from us, as we do not offer free returns. Faulty products may be returned to us for a full refund, exchange of product in our store with equal or less value, or a replacement of the product. Only regular priced items may be refunded, unfortunately all sale items are final and cannot be returned or refunded.